Return & Refund Policy

Shop and Clean with Confidence

Your satisfaction is our priority, which is why we proudly offer a 30-day satisfaction guarantee on all orders. We believe in treating every customer the way we would want to be treated, with the best in customer service.

Simple and Straightforward

We know that ordering online from a new company can be a bit daunting, so we’ve made our refund policy as clear and generous as possible.

Our 30-Day Satisfaction Guarantee

We offer a 100% money-back guarantee if you're not satisfied with your purchase or if your items arrive defective or damaged. Just let us know, and we’ll provide a return address and arrange a replacement or refund, whichever you prefer.

Here’s what we ask:

• Notify us of your request for a refund within 30 days of receiving your order.
• Return the product within 14 days of informing us about your refund request.
• If an incorrect shipping address is provided, we will refund the product cost, but shipping fees will not be refunded.
• For wrong size or color orders, we kindly ask that you cover the shipping fee for the replacement.

Hassle-Free Returns

If you need to return an item, contact us with your order number, and we'll provide all the necessary details. Customers are responsible for return shipping costs, and you'll need to provide proof of your return. Once we receive it, we’ll issue a full refund, which typically takes about 10 days to appear in your account.

We’ve designed our returns process to be as quick, easy, and stress-free as possible.

For any questions, please contact us at info@mopandshine.com.